1. Token expired and cannot generate new token on Fabric CM
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Token expired and cannot generate new token on Fabric CM

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Viewing 6 posts - 1 through 6 (of 6 total)
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  • November 10, 2022 at 5:32 pm #3500
    thoang
    Participant

      Hi everyone,

       

      I am facing the problem of token expiration when using Fabric APIs on Jupyter Hub and unable to generate the new token.

      Specifically, here is the error when I try to call a Fabirc API

       

      I tried to follow the link in https://learn.fabric-testbed.net/knowledge-base/obtaining-and-using-fabric-api-tokens/ to generate a new token. However, when I access to Fabric CM (after log in), it shows a blank page as follows.

      I clicked to log in multiple times and it is still the same (tried with Safari/Chrome). Is there any way to fix this issue?

       

      Thanks a lot.

      November 10, 2022 at 6:16 pm #3501
      yoursunny
      Participant

        I faced the same issue today.
        I found this method effective:

        1. File – Hub Control Panel
        2. Stop My Server
        3. Logout
        4. Login again

        YMMV

        November 10, 2022 at 11:00 pm #3502
        thoang
        Participant

          Thank you so much! it works for me!

           

          November 11, 2022 at 7:47 pm #3504
          Ilya Baldin
          Participant

            Thank you @yoursunny – this is the recommended way. W.r.t. cm.fabric-testbed.net @thoang – you should see a ‘Login’ button in upper right when you visit cm.fabric-testbed.net – so in order to interact with it you need to login first.

            November 13, 2022 at 11:27 pm #3507
            thoang
            Participant

              Thanks Ilya! Actually I did click to the login button and used my credential, but it always navigated me back to the blank page as the photo above. I tried multiple times. I guess there is a problem with the interface.

              November 23, 2022 at 12:45 pm #3524
              Ilya Baldin
              Participant

                If this continues, please use the ‘Contact Us’ button on the portal and then file a ticket as an ‘Account Problem’ (there is a link there).

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