Token expired and cannot generate new token on Fabric CM

[thoang]

Hi everyone,

 

I am facing the problem of token expiration when using Fabric APIs on Jupyter Hub and unable to generate the new token.

Specifically, here is the error when I try to call a Fabirc API

 

I tried to follow the link in https://learn.fabric-testbed.net/knowledge-base/obtaining-and-using-fabric-api-tokens/ to generate a new token. However, when I access to Fabric CM (after log in), it shows a blank page as follows.

I clicked to log in multiple times and it is still the same (tried with Safari/Chrome). Is there any way to fix this issue?

 

Thanks a lot.

[yoursunny]

I faced the same issue today.
I found this method effective:

1. File – Hub Control Panel
2. Stop My Server
3. Logout
4. Login again

YMMV

[thoang]

Thank you so much! it works for me!

 

[Ilya Baldin]

Thank you @yoursunny – this is the recommended way. W.r.t. cm.fabric-testbed.net @thoang – you should see a ‘Login’ button in upper right when you visit cm.fabric-testbed.net – so in order to interact with it you need to login first.

[thoang]

Thanks Ilya! Actually I did click to the login button and used my credential, but it always navigated me back to the blank page as the photo above. I tried multiple times. I guess there is a problem with the interface.

[Ilya Baldin]

If this continues, please use the ‘Contact Us’ button on the portal and then file a ticket as an ‘Account Problem’ (there is a link there).

[Author]

Posts