1. Errors logging into portal with CI Logon / CoManage
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Errors logging into portal with CI Logon / CoManage

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  • October 27, 2021 at 10:01 pm #903
    JOSEPH BREEN
    Participant

      Hi,

      We have a couple of team members from 2 different institutions who are logging into CI Logon with their institutional ID and then receiving errors on the COmanage Registry page.  At least one of them is receiving the error:  “The specified Source Key is already linked to an existing Org Identity.  I have included a screen capture as an example of the error.

      Any thoughts on how to best troubleshoot?

      –Joe

      Joe.Breen@utah.edu

      Univ of Utah Center for High Performance Computing

      October 27, 2021 at 11:10 pm #905
      Paul Ruth
      Keymaster

        Joe, I tried to fix it on the backend. Can you try again, please?

        If that doesn’t work I will need to elevate this to Michael Stealey.

        Paul

        • This reply was modified 3 years ago by Paul Ruth.
        October 28, 2021 at 2:22 pm #907
        JOSEPH BREEN
        Participant

          Paul,

          Polina is trying it and will give some feedback later today.  –Joe

          October 28, 2021 at 4:55 pm #908
          JOSEPH BREEN
          Participant

            Paul,

            From Polina:  “Good morning Joe. It might’ve worked! I can check my profile and memberships, I’m a member at Jupyterhub and fabric-active-users. Is there something else I should look for to ensure I’m all set?”

            I think there is some progress.

            From my observation, I still can’t add her to the project.  At least, if I start typing her name, I start to receive all the errors to the side about her not being found.

            –Joe

            November 3, 2021 at 3:08 pm #921
            JOSEPH BREEN
            Participant

              To complete this topic:  Michael Stealey had Polina and others go to a specific site to get a uuid value.

              Paul, I am not sure if you want to post the site on this forum topic or just have people contact the project.

               

               

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