1. Errors logging into portal with CI Logon / CoManage

Errors logging into portal with CI Logon / CoManage

Home Forums FABRIC General Questions and Discussion Errors logging into portal with CI Logon / CoManage

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  • #903
    JOSEPH BREEN
    Participant

    Hi,

    We have a couple of team members from 2 different institutions who are logging into CI Logon with their institutional ID and then receiving errors on the COmanage Registry page.  At least one of them is receiving the error:  “The specified Source Key is already linked to an existing Org Identity.  I have included a screen capture as an example of the error.

    Any thoughts on how to best troubleshoot?

    –Joe

    Joe.Breen@utah.edu

    Univ of Utah Center for High Performance Computing

    #905
    Avatar photoPaul Ruth
    Keymaster

    Joe, I tried to fix it on the backend. Can you try again, please?

    If that doesn’t work I will need to elevate this to Michael Stealey.

    Paul

    • This reply was modified 1 year, 1 month ago by Avatar photoPaul Ruth.
    #907
    JOSEPH BREEN
    Participant

    Paul,

    Polina is trying it and will give some feedback later today.  –Joe

    #908
    JOSEPH BREEN
    Participant

    Paul,

    From Polina:  “Good morning Joe. It might’ve worked! I can check my profile and memberships, I’m a member at Jupyterhub and fabric-active-users. Is there something else I should look for to ensure I’m all set?”

    I think there is some progress.

    From my observation, I still can’t add her to the project.  At least, if I start typing her name, I start to receive all the errors to the side about her not being found.

    –Joe

    #921
    JOSEPH BREEN
    Participant

    To complete this topic:  Michael Stealey had Polina and others go to a specific site to get a uuid value.

    Paul, I am not sure if you want to post the site on this forum topic or just have people contact the project.

     

     

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