“Failed to load projects. Please re-try” error report

[Yingqiang Yuan]

Hello everyone,

If anyone knows how to solve this issue, please let me know. Hope the attached file can be useful.

Thanks

[Paul Ruth]

I think your file was too big and didn’t get posted.  Can you add any more info about this issue?

[Yingqiang Yuan]

Let’s hope this one works.

• This reply was modified 1 year, 7 months ago by Yingqiang Yuan.

[Paul Ruth]

This error is happening because you are not a member of an active project. You need to ask your project lead to add you to a project.

[Yingqiang Yuan]

My professor(basically team lead) stated that I am added to the project

[Paul Ruth]

I see you in a project. If you were added recently you may need to wait a bit for the backend to sync or try logging out and back in.  If that doesn’t work, we will need to check to see if your account was created correctly.

Give it 10 mins and log out/in.  Let me know if that works.

 

[Yingqiang Yuan]

It works now and I appreciate your advice.

[Author]

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