JupyterHub: 403 : Forbidden Access not allowed

[JOSEPH BREEN]

Hi,

I have a team member that has logged in and I have added him to the project Service-X_Practice.  However, he cannot access the JupyterHub resource.  He receives the following error:

403 : Forbidden
Access not allowed

Is there anything else that needs to happen for him to have access to the JupyterHub resource?

User: Muhammad Akhdhor

Thanks,

–joe

 

• This topic was modified 3 years ago by Paul Ruth.
• This topic was modified 3 years ago by Paul Ruth.

[Paul Ruth]

I added JupyterHub access to his account. Please try again.

Paul

[JOSEPH BREEN]

Paul,

Thanks.  I had Muhammad try again.  He is still seeing the same error.

He tried from a completely different browser.

–joe

[Paul Ruth]

Can you try again but make sure that all cookies related to FABRIC and CIlogon are deleted first? There may be some weird state related to the previous attempts. I know you said he tried with a different browser but I just want to make sure he never tried with the new browser before.

[JOSEPH BREEN]

Paul,

No joy.  Muhammad cleared all browser caches and repeated his efforts with the same result.

[Paul Ruth]

Ok, have him try one more time. I fixed another attribute on the backend.

[JOSEPH BREEN]

Paul,

Still no joy for Muhammad.  We may need to schedule an interactive session with you to test more

Jason Stidd just signed up today and also ran into the same issue.

–Joe

[Paul Ruth]

I just approved Jason. His account was still pending but should work how. I need to check on Muhammad’s account.

 

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