1. Paul Ruth
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Paul Ruth

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  • January 18, 2022 at 4:57 pm in reply to: Slice stall on “Configuring” for MAX site via Python API #1243
    Paul Ruth
    Keymaster

      Adam,

      I think this problem has been resolved.  Please retry your experiment.

      Paul

      January 18, 2022 at 4:57 pm in reply to: Slice stall on “Configuring” for MAX site via Python API #1242
      Paul Ruth
      Keymaster

        Adam,

        I think this problem has been resolved.  Please retry your experiment.

        Paul

        November 30, 2021 at 4:04 pm in reply to: JupyterHub 403 issue #1163
        Paul Ruth
        Keymaster

          Can you try one more time? I think I may have fixed it.

          November 30, 2021 at 4:03 pm in reply to: JupyterHub 403 issue #1162
          Paul Ruth
          Keymaster

            Ok, try one more time. If this doesn’t work I will need to get more help.

            November 30, 2021 at 2:03 pm in reply to: JupyterHub 403 issue #1156
            Paul Ruth
            Keymaster

              Can you try one more time? I just re-added you to your project.

              November 19, 2021 at 4:36 pm in reply to: Containerizing Fabric Python API #1117
              Paul Ruth
              Keymaster

                You can get the token from the portal link that you posted.  All you need to do is to click create token then download it.  You issue may have been caused by the RENCI power outage the other day.  During the power outage tokens could not be created.

                Does it work for you today?

                November 19, 2021 at 4:34 pm in reply to: 504 Gateway Time-out to invalid refresh token #1116
                Paul Ruth
                Keymaster

                  This is a known bug. It is caused by communication between FABRIC and CILogon.  Occasionally, there is a CIlogon delay  that is long enough to trigger a timeout.   When this happens your token will be revoked and the next time you submit a request to FABRIC you will get an “invalid token” error.

                  In the long term we are trying to avoid this timeout so the tokens will not be revoked.   In the short term the workaround is to download a new token from the portal.  https://portal.fabric-testbed.net/experiments

                  If you are using our JupyterHub, you will need to logout and and log back in to get a new token.

                  November 17, 2021 at 3:39 pm in reply to: new jupyterhub issue #1096
                  Paul Ruth
                  Keymaster

                    Jupyterhub is now back up and available.  Please try this again now.

                    November 17, 2021 at 3:37 pm in reply to: Unplanned Power Outage #1095
                    Paul Ruth
                    Keymaster

                      All FABRIC production services are now back up and available.

                       

                      November 16, 2021 at 5:12 pm in reply to: JupyterHub 403 issue #1087
                      Paul Ruth
                      Keymaster

                        I just tried to manually set your account to “approved”. Let me know if that worked. If not, I probably need to delete you account and have you start over.

                         

                        November 16, 2021 at 5:10 pm in reply to: JupyterHub 403 issue #1086
                        Paul Ruth
                        Keymaster

                          I just manually set it to “approved”.  Let me know if that worked.

                          November 16, 2021 at 5:07 pm in reply to: Unable login into fabric portal #1085
                          Paul Ruth
                          Keymaster

                            I just approved you.  It should work now.

                            November 16, 2021 at 2:33 pm in reply to: Unable login into fabric portal #1079
                            Paul Ruth
                            Keymaster

                              You have a half created production account from a couple months ago that was causing problems. I just deleted it.  Hopefully running the workflow will successfully create your new account.

                              November 16, 2021 at 2:28 pm in reply to: JupyterHub 403 issue #1077
                              Paul Ruth
                              Keymaster

                                I think you need to verify your email address by clicking the link in your email.

                                Paul

                                November 16, 2021 at 2:26 pm in reply to: JupyterHub 403 issue #1076
                                Paul Ruth
                                Keymaster

                                  I will add it but I think your account still needs you to verify your email address by clicking the link in you email.

                                  Paul

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