This site – FABRIC Knowledge Base is the main location of experimenter documentation. It also contains user forums for discussions between experimenters and FABRIC staff. Whenever in doubt, click the ‘Contact Us’ button and follow the directions from there – it will direct you to documentations, forums, the ticket system or office hours.
Forums
The quickest and easiest way to learn if something new is available or whether something in FABRIC is not working right (site or other maintenances) is to subscribe to the ‘FABRIC Announcements‘ forum thread.
Be sure to subscribe to FABRIC Announcements forum. First login to this site, then navigate to the forum and click the Subscribe link.
This forum is the only place where we announce maintenance events, availability of new resources, libraries, code etc. Once you subscribe to it you will be notified via email of any new posts.
Click ‘Subscribe’.
Users should use forums, like e.g. the FABRIC General Questions and Discussion, to ask questions about their experiments, announce community events and so on. When asking a question about specific slices, please include slice IDs and any errors that you are seeing.
Visit this article to learn about best practices about posting questions on FABRIC forums.
Ticket System
A small number of specialized issues are addressed via our ticket system through the Portal – contextually placed buttons are available to do that and allow you to:
- Report account problems: Contact Us
- Request to a new project: See Creating of Joining a Project
- Request additional project permissions or additional resources, like persistent storage (Link on each project page)
All of them take you to fill out a request-specific form that creates a support ticket for FABRIC staff. You receive an email and can interact with FABRIC staff by responding to this email.
Office Hours
You can also request one-on-one discussions via the office hours for a variety of topics – assess the feasibility of your potential experiment on FABRIC, discuss how to connect your facility or campus to FABRIC and many other issues. See Contact Us